Refund & Returns Policy
Effective Date: February 17, 2025
At LikeTopic Florist, we take pride in providing high-quality flowers and excellent customer service. If you are not satisfied with your order, we offer a fair and transparent Refund & Returns Policy to ensure your satisfaction.
1. Eligibility for Refunds & Returns
We accept refunds and returns under the following conditions:
✔ Damaged or Defective Products – If your flowers arrive damaged, wilted, or in poor condition, you may request a refund or replacement.
✔ Incorrect Order – If you receive the wrong flowers or an incorrect arrangement, we will send a replacement or issue a refund.
✔ Late Delivery (Non-Custom Orders) – If your flowers arrive significantly late due to an error on our part, we may offer a partial or full refund.
✔ Quality Concerns – If your flowers do not meet our quality standards, you may be eligible for a refund or store credit.
💡 Note: Flowers are perishable, and slight variations may occur due to seasonal availability. Refunds and returns do not apply to minor color differences or natural variations in flower arrangements.
2. Non-Refundable Items
🚫 Custom Orders – Personalized floral designs and special requests are non-refundable unless they arrive damaged.
🚫 Change of Mind – We do not accept returns or refunds if you simply change your mind after placing the order.
🚫 Delivery Issues Due to Incorrect Address – If the delivery fails due to an incorrect or incomplete address provided by the customer, no refund will be issued.
3. How to Request a Refund or Return
If you are not satisfied with your order, please follow these steps:
1️⃣ Contact Us within 24 hours of receiving your flowers at contact@liketopic.xyz or call 077 3489 9810.
2️⃣ Provide Proof – Send us clear photos of the damaged or incorrect product for verification.
3️⃣ Choose a Resolution – We offer refunds, replacements, or store credit based on the situation.
✔ If approved, refunds will be processed within 3-5 business days back to the original payment method.
✔ If a replacement is approved, we will arrange a new delivery at no extra cost.
4. Cancellations & Modifications
✅ Orders can be canceled or modified up to 12 hours before the scheduled delivery time for a full refund.
❌ Orders cannot be canceled or modified after they have been prepared for delivery.
5. Contact Us for Support
If you need further assistance regarding refunds or returns, please reach out to us:
📍 LikeTopic Florist
📍 Address: 77 Duckpit Lane, Uppingham, United Kingdom
📞 Phone: 077 3489 9810
📧 Email: contact@liketopic.xyz
🌐 Website: https://liketopic.xyz/
We value your trust and strive to provide the best floral experience. Thank you for choosing LikeTopic Florist! 💐✨